December22
As the economy improves there is likely to be a larger shift in workers accepting alternative offers.
Cost cutting actions made by US Employers in 2009 have contributed to a decline in the morale and commitment of workers, according to an annual study by Watson Wyatt and WorldatWork.
The 2009/2010 US Strategic Rewards Survey found that employee engagement levels among all employers dropped 9 percent since 2008.
Engagement is how committed the workforce is to their current organization. Lower engagement of workers can lead to a loss of productivity, quality, and customer service. 36% of top performers say their employers’ situation worsened over the past year. Having your top performers not happy could be detrimental to an organizations future human capital retention.
The following is part of the study conducted by 1,300 workers. These surveys were conducted in May 2009.
Disengagement:
Percentage of Top-Performing employees who say they:
41% Believe that pay and benefit changes made by their employer in the past year have had a negative effect on work quality and customer service.
29% Are less confident in management’s ability to grow the business.
26% Are less likely to be satisfied with advancement opportunities at their company.
14% Are less likely to want to remain with their companies vs. take a job elsewhere.
Source: Watson Wyatt and Worldatwork’s 2009/2010 US Strategic Rewards Survey, HR Magazine November 2009.
HR Managers and executives should review these numbers and ask how it may effect their overall position and whether actions taken due to the economy may contribute to dis-engagement of their workforce. As the economy gathers steam there will be ample opportunities to re-engage their workforce.